Privacy Policy
Last updated: December 2025
Introduction
Castle Inn Restaurant ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a reservation, or use our services.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address when you make a booking, enquiry, or sign up for our newsletter.
- Booking Information: Date, time, party size, and any special requests or dietary requirements.
- Payment Information: Payment card details when you make a purchase (processed securely through our payment providers).
- Website Usage Data: IP address, browser type, pages visited, and other analytics data collected through cookies.
How We Use Your Information
We use your personal information to:
- Process and manage your reservations
- Respond to your enquiries and provide customer support
- Send booking confirmations and reminders
- Process payments for orders and services
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing necessary to fulfil our contract with you (e.g., processing bookings)
- Consent: Where you have given consent (e.g., marketing communications)
- Legitimate Interests: Where processing is necessary for our legitimate business interests
- Legal Obligation: Where we are required to process data by law
Data Sharing
We may share your information with:
- Third-party service providers who assist us in operating our business (e.g., booking systems, payment processors)
- Legal authorities when required by law
We do not sell your personal information to third parties.
Cookies
Our website uses cookies to improve your experience and analyse website traffic. You can control cookie settings through your browser preferences. For more information, please see our cookie notice.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for 7 years for accounting purposes.
Your Rights
Under data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Castle Inn Restaurant
Main Street, Caldecott
Near Corby, Leicestershire
LE16 8RT
Email: info@castleinnrestaurant.co.uk
Phone: 01536 770641
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.